http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx Forum - Tech Help - No thumbnails :( - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Tue, 27 Apr 2010 10:16:15 GMT Tue, 27 Apr 2010 10:16:15 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx

• go to C:\Documents and Settings\All Users\Application Data\Muvizu
• zip the files (should include characterdata.dat, applicationdata.dat and animationdata.dat)
• email them to us at bugs@muvizu.com
  

and we'll look at them as soon as possible.
Thanks again

Muvizu team.]]> Tue, 27 Apr 2010 10:16:15 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx Tue, 27 Apr 2010 08:35:57 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx

( Windows 7 paths)
C:\Users\All Users\Muvizu
C:\ProgramData\Muvizu

....... files .........
CharacterData.Dat
ApplicationData.Dat
AnimationData.dat

They should rebuild there self when restarting muvizu like admin said.

Warning definitely do not delete any files from the original install path. Example C:\Program Files (x86)\Muvizu\Binaries or where you installed too
if you do a search for these files you will find them there too do not delete.

Hope it helps
edited by jonbez on 4/26/2010
edited by jonbez on 4/26/2010]]> Mon, 26 Apr 2010 23:29:24 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx 2GB RAM, Vista 32 on a Dell Inspiron, Pentium Dual Core, T2060 2x 1.6, ATI Mobility Radeon X1400. Was running enough before though.... so am now also stuck for ideas.It's the right version and date on the splashscreen.
Cheers
Rob]]> Mon, 26 Apr 2010 22:38:32 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx There's something else you can try - try deleting the files in C:\Documents and Settings\All Users\Application Data\Muvizu on your machine then fire up the app again. Deleting the files won't delete the app and when you run it again it should re-populate the files. Can you try that and see if that works for you? Also, could you check the version and date on the application? This will be on the splash screen when you fire it up - it should be
MZASS-v0.9b - build: 2010.04.19.01R.

Hope that works.
Muvizu team.]]> Mon, 26 Apr 2010 17:18:07 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx
I'm running Windows XP, dual core, 2GB of RAM, and an nVidia 7800gtx GPU.
Thanks. :-)
edited by Matt on 4/26/2010]]> Mon, 26 Apr 2010 17:09:38 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx This is very strange and we're sorry for the inconvenience. We've just had a look at the web service that returns the information and everything's working fine. So, to help us figure out what's going on (as we can't replicate here) I'll need you to do a few things:

• have you tried running it again and see if the thumbnails show up? in the grand IT tradition, yes i am asking you to turn it off and turn it on again (sometimes it does work!)
• if that doesn't work, can you supply us with some information on what OS you're running, what your machine spec is and what kind of graphics card you have, etc?
  

Once we have some more information it can help us figure out why this isn't working for you.

Thanks again and sorry for the inconvenience

Muvizu team.]]> Mon, 26 Apr 2010 10:54:17 GMT http://www.muvizu.com/Forum/topic228-no-thumbnails-.aspx When creating a character, I can go onto 'favourates' and select some presets, and they load fine. It's just there are no thumbnails, and therefore nothing to click. Everything else seems fine.

I hope I didn't just waste 200 odd megabytes of bandwidth, letting it update hopefully I won't have to rollback to the old exe that I still have on my HDD. Advice much appreciated. Thanks.]]> Fri, 23 Apr 2010 18:56:23 GMT