Forum - Feedback - Double click camera window - CRASH - Messages http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Forum - Feedback - Double click camera window - CRASH - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Mon, 06 May 2013 12:21:14 GMT Mon, 06 May 2013 12:21:14 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Jamie ember wrote:
Jamie, do you have a debug mode or something like that, so your application would write a log while we were trying to crash it?
This could help.



Sorry Ember, I totally missed your question. No, there isn't a debug mode to log crashes or errors in the release version of Muvizu:Play. Thankfully the problem is fixed now Big Grin]]> Mon, 06 May 2013 12:21:14 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember This could help.]]> Fri, 19 Apr 2013 11:54:49 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Jamie
Thanks again Big Grin]]> Fri, 19 Apr 2013 11:50:18 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember gimmick wrote:

My new installation

This time I choose MuvizuPlay32 bits, not 64
This time I choose MuvizuPlaySetupDXDotNetFull_2013.04.12.01R, not 2013.04.09.01R
This time I said YES to install "directX Runtime june2010", "Net framework 4.0" and "Visual C++ Runtime"



My findings are the same: both 32 and 64-bit versions affected, both 2013.04.12 and 2013.04.09 updates, and it doesn't matter if you installed .net from the Muvizu package or Microsoft site. And I believe it's not hardware related.

gimmick wrote:

My Muvizu 0.23b 64 bits still works fine

Yep. On the same PC with the same .net and everything.]]> Fri, 19 Apr 2013 05:44:08 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from gimmick
http://traintrain.free.fr/bug_muvizuplay_2013-04-18_201536.gif

My new installation

This time I choose MuvizuPlay32 bits, not 64
This time I choose MuvizuPlaySetupDXDotNetFull_2013.04.12.01R, not 2013.04.09.01R
This time I said YES to install "directX Runtime june2010", "Net framework 4.0" and "Visual C++ Runtime"

The crash is very fast. Launch the software with the empty set. Open the camera window. Double-click in >> fatal error.

My Muvizu 0.23b 64 bits still works fine]]> Thu, 18 Apr 2013 19:44:45 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ziggy72
I never updated .NET or anything when installing (reinstalling it would just wipe out any windows updates which would have to be downloaded again, surely?) and I'm using Win7 x64 with 23b installed as well.]]> Wed, 17 Apr 2013 20:26:52 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from MrDrWho13 ember wrote:
Neil, no problem, but you will not like what you are going to read:

Neil wrote:
Right-click the camera (the 3D camera itself, not the window) and select "Edit".


Bang! Crash immideately after I click on the Edit item in the camera menu.

Moreover, as I reported on the other thread, there are a lot of ways to crush Muvizu. For example:
  • Select any object, right-click, select Edit - crash.
  • Select any backdrop, right-click, select Edit - crash.
  • Select any effect, right-click, select Edit - crash.
  • Select any words, right-click, select Edit - crash.
  • Select Create - Edit environment - crash.
The interesting thing is that it's NOT crashing when editing characters.

I really want to help eliminate those bugs, so if you need anything - just ask.



Hmm, sorry, I cannot get this crash on my system. Weird. Duhh]]> Wed, 17 Apr 2013 19:16:43 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from colyn ember wrote:
Neil, no problem, but you will not like what you are going to read:

Neil wrote:
Right-click the camera (the 3D camera itself, not the window) and select "Edit".


Bang! Crash immideately after I click on the Edit item in the camera menu.

Moreover, as I reported on the other thread, there are a lot of ways to crush Muvizu. For example:
  • Select any object, right-click, select Edit - crash.
  • Select any backdrop, right-click, select Edit - crash.
  • Select any effect, right-click, select Edit - crash.
  • Select any words, right-click, select Edit - crash.
  • Select Create - Edit environment - crash.
The interesting thing is that it's NOT crashing when editing characters.

I really want to help eliminate those bugs, so if you need anything - just ask.


I have exactly the same problems indicate on this post. crash systematic
wanting to edit, but the characters.
Windows 7 64 bits
intel I7 920
6144 Ram
nvidia gtx 560 Ti
DirectX 11

edited by colyn on 17/04/2013]]> Wed, 17 Apr 2013 17:44:43 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from urbanlamb ember wrote:
Neil wrote:
Is anybody else seeing this crash, or anything similar to it?


Gimmick reported the same thing, it's on this thread.
I have this error on two of my computers: PC and notebook. Thus I don't think it's hardware related, because they are completely different. They have the same OS, though, which is Win7 Pro SP1.



I had no crash on my pc the systems are very close save ram but the system on the pc with this software is windows 7 home sp1


Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EX58-UD5
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.8GHz
Memory: 12288MB RAM
Available OS Memory: 12286MB RAM
Page File: 2814MB used, 21754MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Card name: NVIDIA GeForce GTX 560 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 560 Ti
DAC type: Integrated RAMDAC
edited by urbanlamb on 17/04/2013]]> Wed, 17 Apr 2013 17:04:08 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember Neil wrote:
Is anybody else seeing this crash, or anything similar to it?


Gimmick reported the same thing, it's on this thread.
I have this error on two of my computers: PC and notebook. Thus I don't think it's hardware related, because they are completely different. They have the same OS, though, which is Win7 Pro SP1.]]> Wed, 17 Apr 2013 16:22:41 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Dreeko Wed, 17 Apr 2013 16:13:16 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from WozToons I don't run Muvizu side by side with anything else and did not install the additional packages ( .NET etc ) when installing.

Hope this helps.]]> Wed, 17 Apr 2013 15:17:13 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Neil ember wrote:
Neil, no problem, but you will not like what you are going to read:



Thanks, Ember. That is interesting. And weird. Hmmm...

Is anybody else seeing this crash, or anything similar to it?]]> Wed, 17 Apr 2013 15:03:34 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember
Neil wrote:
Right-click the camera (the 3D camera itself, not the window) and select "Edit".


Bang! Crash immideately after I click on the Edit item in the camera menu.

Moreover, as I reported on the other thread, there are a lot of ways to crush Muvizu. For example:
  • Select any object, right-click, select Edit - crash.
  • Select any backdrop, right-click, select Edit - crash.
  • Select any effect, right-click, select Edit - crash.
  • Select any words, right-click, select Edit - crash.
  • Select Create - Edit environment - crash.
The interesting thing is that it's NOT crashing when editing characters.

I really want to help eliminate those bugs, so if you need anything - just ask.]]> Wed, 17 Apr 2013 14:53:35 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Neil
  • Right-click the camera (the 3D camera itself, not the window) and select "Edit".
  • In the dialog box that opens, there should be a "Show window" button. Click it.
  • It'll either crash the same way, or open up a new window with just the view from that camera in it.

Let me know what happens. Thanks. ]]> Wed, 17 Apr 2013 14:30:55 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember
No luck. Still fatal errors.]]> Wed, 17 Apr 2013 14:24:01 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from toonarama You may already have tried this but in the past whenn I have had problems installing Muvizu I did a complete uninstall and then install including setting the checkboxes for .net and direct x and letting it "repair" them even though they were in full working order.]]> Wed, 17 Apr 2013 10:14:03 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Neil ember wrote:
I don't know which .net package to install, is it http://www.microsoft.com/en-us/download/details.aspx?id=17718 ?

Yes, that's the one.

Or this one will do: http://www.microsoft.com/en-us/download/details.aspx?id=17851

Yours is the stand-alone installer that downloads everything before you run it. The one I linked is the web installer that is a smaller initial download, then it downloads only the bits you need when you run it. Either way, they both install the .NET Framework 4.

As for the actual crash, I'm sorry that we haven't released a fix for it yet. We're really struggling to get that same crash at Muvizu Towers and until we do, we can't work out what's causing it. Rest assured we're working on it, but please be patient with us. In the meantime, please accept my apology and have a funny animation of a baby polar bear being tickled.

]]> Wed, 17 Apr 2013 10:12:22 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember gimmick wrote:
Maybe that MuvizuPlaySetupDXDotNetFull_2013.04.12.01R_x64 is better ?


Nope, on my system it's the same.]]> Wed, 17 Apr 2013 09:53:26 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from gimmick 2013.04.09.01R_x64, I didn't install "Net framework 4.0", "Visual C++ Runtime" & "directX Runtime june2010"

These 3 components are already on my system and Muvizu 0.23 works fine.

Maybe that MuvizuPlaySetupDXDotNetFull_2013.04.12.01R_x64 is better ?]]> Wed, 17 Apr 2013 09:42:31 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember
I don't know which .net package to install, is it http://www.microsoft.com/en-us/download/details.aspx?id=17718 ?

I have a feeling that .net inside the Muvizu installation file is broken.]]> Wed, 17 Apr 2013 06:19:46 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember
Another valuable thing: I beleive it's not connected with hardware, because I have exactly the same situation with my other computer, which is a notebook. So my PC and my notebook has completeley different hardware, nothing is the same.

Similarities are on the software side:
- both are running Win7 Pro SP1
- both had no previous versions of Muvizu
- both had no .net until Muvizu installation
- both have all .net updates installed by the Windows Update service

I also found out that the problem concerns both 32-bit and 64-bit versions of Muvizu:Play, also both AZASS version is 1.0, build 2013.04.09.01R and MZASS v1.0 build 2013.04.12.01R.

Hope this helps.]]> Wed, 17 Apr 2013 06:13:59 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from urbanlamb
i just tried this as I saw a thread with system configs similar to mine

I did a fresh install and removed every trace of 23b and cleaned the registry and has no crashes its on 64bit its the download dated today err

MuvizuPlaySetupDXDotNetFull_2013.04.12.01R_x64

are people installing over top the old version ? say having 23b on their pc and it says that a new version is available and it asks you if you want to upgrade?]]> Wed, 17 Apr 2013 01:02:17 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from gimmick I think also that the crash is the same for a simple click inside camera window]]> Tue, 16 Apr 2013 18:18:20 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from ember
I have this problem 100% of times when I double click in the camera window. Here's my config:

MZASS v1.0 build 2013.04.12.01R (64-bit). Full package.
Win 7 Pro SP1
All Windows update are installed

Steps to reproduce:
1. Start Muvizu:Play
2. On new scene click Cancel (though it doesn't matter)
3. View - Show cameras window
4. Double click inside camera window

Here's the error:
Fatal error!

Address = 0xfd669e5d (filename not found)
Address = 0xe9916d1d (filename not found)
Address = 0xe9c9a414 (filename not found)
Address = 0xe9c9ad06 (filename not found)
Address = 0xe9d19c1b (filename not found)
Address = 0xe9d19c29 (filename not found)
Address = 0xe9c37ecc (filename not found)
Address = 0xe98b9a57 (filename not found)
Address = 0xe890a5b5 (filename not found)
Address = 0xe890a527 (filename not found)
Address = 0xe8938cb8 (filename not found)
Address = 0x37957e (filename not found)
Address = 0x45fc68 (filename not found)
Address = 0x3e535c8 (filename not found)
Address = 0x3795c0 (filename not found)
Address = 0x2 (filename not found)
Address = 0x3e50b08 (filename not found)
Address = 0x3e53558 (filename not found)
Address = 0x3e532f0 (filename not found)
Address = 0x2bc11f0 (filename not found)
Address = 0x3e53570 (filename not found)
Address = 0x46b55b (filename not found)
Address = 0x22b0d445 (filename not found)
Address = 0x45fb60 (filename not found)
Address = 0x2151ee58 (filename not found)
Address = 0x2151d5b0 (filename not found)


I already sent dxdiag.txt, I will send it again to bugs@muvizu.com in a minute.]]> Tue, 16 Apr 2013 14:36:04 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from gimmick Some answers:

a/ notebook with windows7, intel i7, 4GB ram, nvidia GeForce GT 230M, muvizu 0.23b. No problem with Muvizu from 0.18 to 0.23

With MuvizuPlay I have installed Rosie pack & costume pack.
Other packs already here on my system
Maybe the problem : during the install I have unchecked
install Visual C++ Runtime
install directX Runtime june2010
install Net framework 4.0

b+c/ unfortunately, MuvizuPlay is uninstalled from my system I still have 0.23

But this crash was systematic and with the opening of a technical text window.
edited by gimmick on 15/04/2013]]> Mon, 15 Apr 2013 14:05:09 GMT http://www.muvizu.com/Forum/topic2665-double-click-camera-window--crash.aspx Message from Jamie
On the general feedback thread for Muvizu:Play 1.0 gimmick notes that double clicking on the camera window causes a crash.

http://www.muvizu.com/Forum/topic2622-muvizuplay-v10-feedback.aspx?p=f#post15444

We're completely unable to reproduce this issue here at HQ so we need your help. Has this happened or does it happen for you? If so can you

a) list your computer specifications (graphics card, memory, operating system, if you've installed the 3 required packages with 1.0 or if you had them installed from before)
b) give us a list of steps to follow to get the crash
c) give us screen shots or video of the crash happening (cam studio is a nice little free program to record your desktop http://camstudio.org/)

Many thanks!]]> Mon, 15 Apr 2013 11:38:01 GMT