Forum - Tech Help - Trouble 'logging in' with the app - Messages

Forum - Tech Help - Trouble 'logging in' with the app - Messages http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Forum - Tech Help - Trouble 'logging in' with the app - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Wed, 11 Aug 2010 14:50:51 GMT Wed, 11 Aug 2010 14:50:51 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
Take care,
-Jim.]]> Wed, 11 Aug 2010 14:50:51 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from conan1987 Wed, 11 Aug 2010 14:49:48 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
The files have been uploaded to FileFront, which doesn't have a cap on the number of downloads.

I have also changed them to self-extracting archives which should be easier to use:

Windows 7 and Vista:

http://www.filefront.com/17189470/Muvizu Cache - Vista and 7.exe

Windows XP

http://www.filefront.com/17189468/Muvizu Cache - XP.exe

If you have any problems or questions please let me know.

Take care,
-Jim]]> Wed, 11 Aug 2010 14:11:02 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from shanewhittington glasgowjim wrote:

Hi Conan,

If you do the following you can manually place the cache files in the correct location:

Open up My Computer
Click on Organise
Click on Folder and Search Options
Click on the View Tab
Click on the dot beside "Show Hidden Files and Folders"
Click apply

Now you need to go to C:\Program Data
Right - Click on an empty area of the folder
Click on New > Folder
Rename the folder Muvizu

Now go to http://rapidshare.com/files/411786865/Cache.zip
Download the .zip file
I would recommend scanning it with antivirus software before going any further
Open the .zip file
Extract or drag the files to the Muvizu folder you have created

This should allow you to run Muvizu and have all of the objects and characters .

We are currently looking into why some people are not able to connect to the Muvizu servers, but with this you should be able to use all of the programme, with the exception of uploading a video directly through the app. (You can upload through the web site)

Please let me know if this works.

Take care,
-Jim.

Hi,

I also need to do this but cannot download the file as it has already been downloaded 10 times. Is there a way I can get this as I would like to test the application as I am thinking of using it in my animation course.

Thanks,

Shane]]> Wed, 11 Aug 2010 14:03:10 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
Just one quick question - is it the 64-bit or 32-bit version of Vista on your machine?

Take care,
-Jim.]]> Tue, 10 Aug 2010 11:58:53 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from conan1987 Mon, 09 Aug 2010 22:45:59 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
If you do the following you can manually place the cache files in the correct location:

Open up My Computer
Click on Organise
Click on Folder and Search Options
Click on the View Tab
Click on the dot beside "Show Hidden Files and Folders"
Click apply

Now you need to go to C:\Program Data
Right - Click on an empty area of the folder
Click on New > Folder
Rename the folder Muvizu

Now go to http://rapidshare.com/files/411786865/Cache.zip
Download the .zip file
I would recommend scanning it with antivirus software before going any further
Open the .zip file
Extract or drag the files to the Muvizu folder you have created

This should allow you to run Muvizu and have all of the objects and characters .

We are currently looking into why some people are not able to connect to the Muvizu servers, but with this you should be able to use all of the programme, with the exception of uploading a video directly through the app. (You can upload through the web site)

Please let me know if this works.

Take care,
-Jim.]]> Mon, 09 Aug 2010 21:28:38 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from conan1987
Im running windows vista home premium - service pack 2.]]> Mon, 09 Aug 2010 19:25:26 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
We should be able to sort that out, could you please tell me what version of Windows you is on your PC?

Take care,
-Jim.]]> Mon, 09 Aug 2010 11:28:56 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from conan1987
thanks!]]> Mon, 09 Aug 2010 11:20:41 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from glasgowjim
Sorry you are having trouble - you log in using your Muvizu user name and password, but if you are entering yours correctly there must be a problem with the connection between your version of Muvizu and our servers.

Do you have any objects or characters at all? If you have no characters it points to a bug that another user has had, if you have characters and objects it may be something new.

Take care,
-Jim]]> Sun, 08 Aug 2010 20:48:28 GMT http://www.muvizu.com/Forum/topic295-trouble-logging-in-with-the-app.aspx Message from conan1987
After reading other posts i am confused if i am supposed to use my muvizu username/pass or my youtube username/pass to log in on the app. (i have tried both by the way and neither work)

Please enlighten me!]]> Sun, 08 Aug 2010 20:01:32 GMT