Morning Michael/Wayfinder,

I have been using Sketchup 8 and the plugin together with pretty good results - however there is the occasional model which can cause problems with Muvizu.

I would recommend trying out a simple shape, such as a cube, to double-check that there isn't a problem with the plugin.

If you are able to import the simple shape into Muvizu then there is a problem with the model.

The most common problems are:

1. The model is too complex and cannot be exported properly
2. The collision geometry is invalid

The easiest to check is the collision Geometry- if you open up the model with a text editor (notepad ++ is the best, in my opinion) and delete the collision geometry. The Geometry is everything after, and including this:

*GEOMOBJECT {
*NODE_NAME "UCX_pCubeShape1"
*NODE_TM {
*NODE_NAME "UCX_pCubeShape1"

If the model doesn't have the "UCX_" in it that means there isn't any collision geometry.

If the model still doesn't work after removing the collision geometry (or it never had any to begin with) could you please send the model to bugs@muvizu.com ? Hopefully we will be able to figure out what the problem is.

Take care,
-Jim.