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Troubleshooting

The most common problems users encounter when using Muvizu:Play are here:

Licence Activation

  1. I am trying to activate Play+ and I get a W0 error code
  2. I am trying to activate Play+ and I get a W2 error code
  3. I am trying to activate Play+ and I get a E2 error code
  4. I am trying to activate Play+ and I get a "Licence key not detected" error message
  5. I am use a proxy to connect to the internet, but I can't activate Muvizu:Play+

Download and install

Install

  1. Is my computer able to run Muvizu:Play
  2. What Drivers and other system software do I need?
  3. How do I install Muvizu:Play?
  4. How do I run Muvizu:Play for the first time?
  5. I am trying to run Muvizu:Play but I get a "Unable to load muvizu.dll" error message
  6. How do I do a silent install?

Download

  1. I am trying to download Muvizu:Play but the download fails
  2. How do I download Muvizu:Play
  3. Is my computer able to run Muvizu:Play
  4. How do I do a silent install?

Video Rendering

  1. I am rendering videos but the file size is massive
  2. I am rendering videos but the effect is broken
  3. Time and video size limits

System Setup

  1. How do I send my computer specifications?
  2. Muvizu:Play runs really slowly of me. What can I do?
  3. How do I use custom key bindings?

Known Issues

  1. Rosie, Hero and Villains characters won't stand up
  2. Rosie, Hero and Villains characters won't hold objects

Muvizu.com Account

  1. I want to delete my Muvizu.com account
  2. I want to stop all future emails from Muvizu.com

Mac Version

  1. Can I run Muvizu on a Mac?

General Help

  1. What Drivers and other system software do I need?
  2. How do I send my computer specifications?
  3. Rosie, Hero and Villains characters won't stand up
  4. Rosie, Hero and Villains characters won't hold objects
  5. Muvizu:Play runs really slowly of me. What can I do?
  6. How do I use custom key bindings?