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Home ? Tech Help ? Start up Error

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07/08/2010 11:11:57

kaisar1
kaisar1
Posts: 1 		i just downloaded Mivizu on my laptop and it doesnt starts mentioning the error mesg below




Description: Failed to Start




Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: muvizu.exe

Problem Signature 02: 0.0.0.9

Problem Signature 03: 4c4e9052

Problem Signature 04: Muvizu

Problem Signature 05: 0.0.0.9

Problem Signature 06: 4c4e9052

Problem Signature 07: 3e3

Problem Signature 08: 2a

Problem Signature 09: System.DllNotFoundException

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033





Im using it on a Sony VAIO VGN-FW235J which is quite a powerful machine to run such applications.





Processor: Mobile Intel® Graphics Media Accelerator

4500MHD with Intel® Clear Video Technology

Total Available Graphics Memory: 1340MB
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07/08/2010 13:50:18

glasgowjim
glasgowjim
Posts: 698 		Hi Kaisar1,

Sorry you are having trouble with Muvizu - hopefully we can get to the bottom of it and get you up and running.

There are a few things that I would like you to please try (please try running Muvizu after each step):
1. The Intel Graphics adapter that you have sometimes has trouble with the Unreal 3 engine that Muvizu is built upon so could you please update the drivers?

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Mobile+Intel%C2%AE+4+Series+Express+Chipset+Family

2. Could you please update the .net framework to the latest version?

http://www.microsoft.com/downloads/details.aspx?familyid=5b2c0358-915b-4eb5-9b1d-10e506da9d0f&displaylang=en

3. Could you update DirectX to the latest version?

http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

If none of these work could you please try uninstalling Muvizu and reinstalling it?

Take care,
-Jim.
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.