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Home ? How Do I ...? ? Fatal Error on bootup - Solution

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20/10/2015 23:59:10

tonyf69
tonyf69
Posts: 11 		The latest update of Muvizu caused my Muvizu to crash on bootup. I searched the Wikki and found some answers but nothing worked, I then contacted support and Jamie helped me find the solution. I use three computers, all windows 10, two have NVIDIA Quadro K620 and the other is a Lenovo notepad wit a HD Graphics 4000.



The problem seems to be related to DirectX, and there is two solutions offered. I tried both solutions seperately but niether worked. Then I used them combined and they worked on my notepad and on my i5 PC. I'm still working on the other i7 PC.

Here are the instructions I followed from the wiki and from Jamie.

Wiki Solution
Troubleshooting - Fatal Error Running Muvizu:Play

If you have experienced a fatal error when running Muvizu:Play, try the following steps:

Open C:\Program Files\Muvizu Play\MuvizuGame\Config
Open the file "DefaultEngine.ini"
Use the find option in notepad (CTRL-F) and find "AllowD3D11="
Change True to False

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Jamie's Solution

1. Open Properties of the shortcut to Muvizu (either on your desktop or start menu)
2. In the target field, it should say (depending on where you have installed Muvizu to): "C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe"
3. Add -dx9 to the end, so it reads "C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe" -dx9
4. Apply the change, and try to run Muvizu
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21/10/2015 07:26:45

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		Thanks for letting us know! Hopefully future versions of Muvizu will get round this bug. You did the right thing by contacting Jamie for this sort of error.
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25/10/2015 16:20:45

lukzinho
lukzinho
Posts: 5 		direct x11 error fix


Tutorial Muvizu in windows 10 without dedicated graphics card
not dedicated graphics card
not direct x11
not QUAD Core processor


dual core
8GB Ram
GPU GTS250 1GB
HDD 5TB

thank you
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25/10/2015 16:42:02

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2220 		You said you didn't have dedicated graphics, but you also said you have GPU GTS250 1GB surely this contradicts?
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28/10/2015 02:46:57

lukzinho
lukzinho
Posts: 5 		my GPU gts250 not suport directX11 thank you
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Home ? How Do I ...? ? Fatal Error on bootup - Solution

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